Start your review for Lazada Singapore
Start your review for Lazada Singapore

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15 people have reviewed Lazada Singapore

Overall Satisfaction
Rating Summary
Fit/Quality
Delivered on Time
Customer Service
Price

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We are an online website offering a wide variety of products for sale, including cameras, watches, mobile phones, computer hardware, health and beauty products.


Shop Location

Singapore

Shipping Locations

Singapore

Showing all reviews for Lazada Singapore

No hiccups, not exceptional either.
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Saw a lot of bad reviews about Lazada, especially regarding fake products. I guess it's similar to another Singapore based marketplace (saw some fake Benefit Cosmetics item) as it's made up of a lot of small merchants. It's best to look at the seller profile before making a purchase. They are reputable brands as well.

I've made 2 purchases this year. Earlier this year, I bought an elderly friendly handphone and some stuff from Watson. It was delivered within the same week (I think separately, can't really remember).

Last month, I bought a fridge and signed up for their Live Up membership ($28.80 per year, but there's 60 days free trial). You'll need to sign up for the Live Up membership trial first. It takes about a day to activate. I was quite afraid of not getting the rebate, hence I waited till I got the Live Up confirmation email before I made the purchase.

The merchant notified me of the delivery a week in advance. Once the fridge has been delivered, I received the $50 rebate (valid for 1 month, for purchase on Lazada). I also used my shopback link to make a purchase and received about $10 worth of rebate (can be withdrawn after a few months), quite a good deal.

Both times, my order was smooth, products work well. There's no hiccups but it wasn't exceptional either.

For the LiveUp membership, there's free 2 months Netflix subscription during the free 60 days trial (making it completely free). Still considering whether to pay for a year membership ($28.80) as there's an additional 4 months Netflix subscription free. But after that, I'm unlikely to renew the Live Up membership as I don't think I will be making a big purchase anytime soon to justify the $28.80 fees.


 Comment

+ Follow
CHEAP COMPANY!!! Lazada
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Lazada is just a cheap company with bad ethics.
They pretend to have return policy and set very difficult route for refund process.
If you are buying electronic items or alike, stay away from Lazada. If product is defective, you return the item, they will accept it, they wont confirm they receive the item and they will drag refund process.
(Use PayPal payment if available, so u can claim via PayPal buyer protection)

They are still dragging my refund. Worst company i ever encountered.


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Fraud and a TOTAL WASTE OF TIME
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Fraud and a TOTAL WASTE OF TIME! Perfume was fake when I received it. Asked Lazada for compensation but the Filipino customer service refused to refund because i have received for abt 3 days. Perfumes need time to test and I have an original bottle that i bought from boutique store. I have no other ways but to vent my anger and frustration here!


 Comment

Sale time, is the best time. Genuine goods too!
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Bought a pair rayban aviator sunglasses and a daniel wellington watch on sale. Best. Buy. Ever. The deliveries were great, a little slow (but then again, I was anxious to get my new stuff, who isn't?), but items got to me in perfect condition.
Always looking forward to their sales, there's always something there for anyone! :) Love it.


 Comment

FRAUD
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NA
Lazada singapore laneige water bank moisture set
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Laneige water bank moisture set
$200 SGD

Bought $200 worth of products using my American credit card during Dec 2016. Realised I was allergic to the skin product so I opted for a refund in Jan 2017. Before I got refunded, I called a sales representative to express my concern because I cancelled my American card before returning to Singapore and refunding the money back to that account would be impossible. Explicitly mentioned how refunding to that credit card would cause complication because that bank is in America. Staff REASSURED me he will liaise with the finance team to change it to store credits and gave me the GREEN LIGHT to return my products. Happily returned my products and few days later, got an email that my refund has been processed. EVEN received an email from the staff telling me how to use the store credits. UNBELIEVABLY, when I called to enquiry about the store credit voucher number.. The staff apologise and say that this is the receipt of us refunding the money BACK to your American bank account (face palm). Called the customer service again and again and each time, they repeatedly told me they can't do anything about it. Finally, after MANY calls>> situation was brought up to the manager and I thought he will handle my situation properly because this was clearly an internal communication issue. Today, received an email stating : we can't do anything about it because we already refunded to your American bank acc. We suggest you call your American bank to get the money out. Well done Lazada , you're asking me to take my money out of a closed account and your staff was aware of this situation. If I knew your customer service was a mess, I rather not refund my $200'worth of product. Worse customer service ever!!!!!!!

FRAUD
Reviewed
Quality
Shipping
NA
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NA
Lazada singapore laneige water bank moisture set
BUY NOW
Laneige water bank moisture set
$200 SGD

Bought $200 worth of products using my American credit card during Dec 2016. Realised I was allergic to the skin product so I opted for a refund in Jan 2017. Before I got refunded, I called a sales representative to express my concern because I cancelled my American card before returning to Singapore and refunding the money back to that account would be impossible. Explicitly mentioned how refunding to that credit card would cause complication because that bank is in America. Staff REASSURED me he will liaise with the finance team to change it to store credits and gave me the GREEN LIGHT to return my products. Happily returned my products and few days later, got an email that my refund has been processed. EVEN received an email from the staff telling me how to use the store credits. UNBELIEVABLY, when I called to enquiry about the store credit voucher number.. The staff apologise and say that this is the receipt of us refunding the money BACK to your American bank account (face palm). Called the customer service again and again and each time, they repeatedly told me they can't do anything about it. Finally, after MANY calls>> situation was brought up to the manager and I thought he will handle my situation properly because this was clearly an internal communication issue. Today, received an email stating : we can't do anything about it because we already refunded to your American bank acc. We suggest you call your American bank to get the money out. Well done Lazada , you're asking me to take my money out of a closed account and your staff was aware of this situation. If I knew your customer service was a mess, I rather not refund my $200'worth of product. Worse customer service ever!!!!!!!


 Comment

Big fan of Lazada!
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Lazada singapore olay regenerist advanced cleansing system
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OLAY REGENERIST ADVANCED CLEANSING SYSTEM
$59.90 SGD

Almost every week Lazada has unbeatable sales! Just discovered that they sell drug store beauty products so I thought it would be easier to pick them up here. I got the skin care items I needed and as well as the cleansing brush all for 30% off! I've used this website for more than 5 occasions and never had a bad experience with them! Highly recommend!


 Comment

Beware of Export Units
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Lazada singapore mobile phone singapore shop for mobile phones online lazada
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Mobile Phone Singapore - Shop For Mobile Phones Online | Lazada
$240 SGD

Do not buy export units! Lazada is generally reliable from a service point of view - but export units dont have local warranty - i found it the hard way.

Good service by Lazada though!


 Comment

Products look unreliable
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The price of the SK-II treatment skin essence looks really good, bought it but kinda uneasy now.. it doesn't come with an expiration date, and its source is unknown when i checked the code.. I usually buy from departmental stores, i decided not to use it on myself anymore because i kind of feel that this one from Lazada is quite different from what I usually have.. won't be buying cosmetics here anymore though..It still costs $100++ which is still quite a lot of money..

not as cheap as i would like
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price generally are highger than competition.
dun c the reason why i would want to come back to purchase from here again.


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Displaying reviews 1 - 10 of 15 in total

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