Bought $200 worth of products using my American credit card during Dec 2016. Realised I was allergic to the skin product so I opted for a refund in Jan 2017. Before I got refunded, I called a sales representative to express my concern because I cancelled my American card before returning to Singapore and refunding the money back to that account would be impossible. Explicitly mentioned how refunding to that credit card would cause complication because that bank is in America. Staff REASSURED me he will liaise with the finance team to change it to store credits and gave me the GREEN LIGHT to return my products. Happily returned my products and few days later, got an email that my refund has been processed. EVEN received an email from the staff telling me how to use the store credits. UNBELIEVABLY, when I called to enquiry about the store credit voucher number.. The staff apologise and say that this is the receipt of us refunding the money BACK to your American bank account (face palm). Called the customer service again and again and each time, they repeatedly told me they can't do anything about it. Finally, after MANY calls>> situation was brought up to the manager and I thought he will handle my situation properly because this was clearly an internal communication issue. Today, received an email stating : we can't do anything about it because we already refunded to your American bank acc. We suggest you call your American bank to get the money out. Well done Lazada , you're asking me to take my money out of a closed account and your staff was aware of this situation. If I knew your customer service was a mess, I rather not refund my $200'worth of product. Worse customer service ever!!!!!!!