I first got to know from the the awesome reviews on their FB and from a friend who made 3 shirts with them.
I was in Bangkok in Feb and decided to have 1 coat custom made for a wedding dinner. Asked the staff if 3 days is enough to do a suit. He said yes. I do admit on my part i should have done more research instead of listening and trusting their bull. In the end i made a deposit and came back the 2nd day for another fitting.
To be frank, i do own other coats i buy off the shelf and they look better than the one i was fitting for. I was thinking, maybe this is what customise means. I will need a couple more fittings to make it look good. FYI, the coat costs 5000baht. I was unhappy with the fitting and other staff, Eric, told me i actually need 5 days for a coat but what they can offer me is to send the altered coat back to Singapore and i can do my fitting back in SG if im not satisfied. Wow! That was an awesome service but also the start of my nightmare.
After 1 month or so of no updates, i contacted eric and he told me to send an email which i did. Another guy, Ian, Told me the coat was in SG for some time. Missed out giving me a call. I went down to try the coat and the fitting was bull. Its still the same fitting i did the first time. Okay so i did another fitting and they have to send back to BKK to fix it. That was in mid april.
In End may, i contacted Ian to ask where is the coat. He told me he will check. After a few ping pong messages, he told me to contact Nix because he is in army. I gave them 2 solutions. One, full refund. 2, give me the coat with the right fitting. Nix seems to be really busy and will not update me when he said he will and not read my msgs even online. I had to text and say im going to the police to report this as a scam before i get an immediate reply. I felt like some stalker. Until now im still going through this ping pong and empty promises from them. Word of advice, do your research properly.