I'd ordered Dune shoes which arrived on time and a guy from JL customer service was very helpful when it came to tracking my order (as I didn't receive a confirmation email after the payment with my order number).
However, my problem was that the ordered shoes were way too wide and I needed to send them back. The cost to send them back to the UK from Singapore was just outrageous!!! Not only I'd paid $25 for them to be shipped to Singapore, I needed to pay another $35 to send them back!!