Start your review for Honest Bee
Start your review for Honest Bee

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5 people have reviewed Honest Bee

Overall Satisfaction
Rating Summary
Fit/Quality
Delivered on Time
Customer Service
Price

About

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Honest Bee is an online concierge grocery delivery service in Singapore which can deliver to your doorstep on the same day within the hour. Honest Bee's platform allows you to purchase from Cold Storage Supermarket, Fair Price Supermarket, Crystal Wines, Pet Lovers Centre, GNC, Gastronomia, The Butchers Dog, Four Season's Organic Market, Mmmmmm (Meats, Marinates and Much Much More).


Shop Location

Singapore

Shipping Locations

Hong Kong, Singapore

Products

Groceries

Showing all reviews for Honest Bee

Joy's shopper avatarLevel 1
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OOS, not ordering again to avoid disappointment
Reviewed
Quality
Shipping
Service
Price

Ordered twice from honestbee, I like that the items can arrive the same day as the order, but upon arrival both times, some items are OOS. I don't have this issue with redmart, if OOS, it will be stated on the product listing.

1st time, toilet roll missing. 2nd time, green chilli, milk, prawns, and harpic toilet cleaner (1 of 2 missing). The delivery man said will check on the milk in his van, and will come back and tell me if it's there. If it's not, he won't come back. He drove off which is fine, but honestbee billed me wrongly for the milk. The concierge worked out the billing but I won't want to order again if things are OOS and they can't simply list it on the website. They really need to buck up.


 Comment

Super bee!!
Reviewed
Quality
Shipping
Service
Price

Some of the items I had ordered were not at the store - not Honest Bee's fault, but the groceries they work with - and the shopper called me to suggest several options available. He was really helpful and informed me of the price differences and the number of items available for the new brand (initially I had wanted to purchase 12 pcs, but opted a lesser amount). In case that happens to you don't fret as they revise the receipt according to the items the shopper finds in store. 🙌🏽Groceries arrived on the same day as ordered, on time and with a smile. I'm a very satisfied customer! 👍🏼 Next time you go grocery shopping, try Super bee, opps, Honest bee.


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Casy's shopper avatarLevel 3
+ Follow
Good online groceries shop experience
Reviewed
Quality
Shipping
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Price

Good customer service and quite responsive. Given some discount voucher for first timer or special promotion.
Only have few groceries to shop. Products is quite limited.


 Comment

Min's shopper avatarLevel 6
+ Follow
Not Again Honest Bee
Reviewed
Quality
Shipping
Service
Price

My second time ordering from Honest Bee was, to be honest, no better than the first time. I do like that their website has such a wide selection of products from the various stores (Cold Storage, FairPrice, Da Paolo, Butchers' Dog). However, when you order from the different stores, you have to select different timings for the items. Ie, buying from 3 different stores will require you to select 3 different delivery times. I wish they could pack all the items together and deliver them at 1 time, like they do at RedMart.

Moreover, when my shipment was sent (my Cold Storage batch was 4 hours late, they delivered to me at 11PM!), 4 items could not be delivered. They only told me that one product was not going to be delivered, but the other three items? Radio silence... I don't even know if they charged me for those or not.

I contacted them via their online form (no direct phone number) and was told that I'd get a response in 1 hour. 24 hours later, still no response! No call, no nothing. Customer Service needs A LOT OF WORK, and their first step should be calling customers back with concerns/questions.


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Min's shopper avatarLevel 6
+ Follow
Fulfilment was an issue but I like the wide range of products from different stores.
Reviewed
Quality
Shipping
Service
Price

Firstly, Honest Bee has a really wide selection of products from several stores throughout Singapore. Great! The website is very easy to buy from and payment was swift.

My problem with Honest Bee was that when I put in my order, I received confirmation that my order would be delivered the next day. I was elated that the diapers, formula and other items I ordered would arrive by the next day.

BUT in the morning a customer service person advised that the two things I most wanted (diapers/formula) were sold out. They said they could try other branches to source for the products but if I wanted them to check other stores, I'd have to order it again online. What a pain! Ineffective and time consuming which I wasn't happy and just canceled my order.

I get annoyed with online stores which advertise products when in reality it is sold out. Not sure if I will order from them again... perhaps in the future when they have made their processes smoother without disappointing shoppers.


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