My second time ordering from Honest Bee was, to be honest, no better than the first time. I do like that their website has such a wide selection of products from the various stores (Cold Storage, FairPrice, Da Paolo, Butchers' Dog). However, when you order from the different stores, you have to select different timings for the items. Ie, buying from 3 different stores will require you to select 3 different delivery times. I wish they could pack all the items together and deliver them at 1 time, like they do at RedMart.
Moreover, when my shipment was sent (my Cold Storage batch was 4 hours late, they delivered to me at 11PM!), 4 items could not be delivered. They only told me that one product was not going to be delivered, but the other three items? Radio silence... I don't even know if they charged me for those or not.
I contacted them via their online form (no direct phone number) and was told that I'd get a response in 1 hour. 24 hours later, still no response! No call, no nothing. Customer Service needs A LOT OF WORK, and their first step should be calling customers back with concerns/questions.