Start your review for HipVan
Start your review for HipVan

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109 people have reviewed HipVan

Overall Satisfaction
Rating Summary
Fit/Quality
Delivered on Time
Customer Service
Price

About

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HipVan is an online store for affordable apartment furniture & décor. We believe in making inspiring homes affordable for everyone. So, everyday we work hard to bring you better designs with better quality, at fairer prices. Learn more about HipVan here: https://www.hipvan.com/pages/about-us


Shop Location

Singapore

Shipping Locations

Singapore

Products

Home & Gifts

Refund/Exchange Policy

14 days Free* Returns 14 days Price Protection *T&Cs apply.

Showing all reviews for HipVan

Quality Furniture, Sincere and Hardworking People
Reviewed
Quality
Shipping
Service
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Hipvan sofas dining tables
BUY NOW
Sofas & Dining Tables
$200 SGD

Have furnished a few apartments we own in Singapore with HipVan, so have experience with almost all their major categories - sofas, dining tables, chairs, and mattresses. Their prices seemed a bit too good to be true, but their quality is legit! Nice designs - same products in malls at least 20 - 40% more expensive.

Delivery experience has always been good as well - hardworking boys they have there! Though one dining table had some issues, but was promptly replaced with some store credit too boot! (haha, I am cheap - but thanks ms. deborah!).

In summary legit business with good products run by sincere and hardworking staff! Keep it up.


 Comment

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    HipVan 

    Dear JOEP71, thank you for the kind review! We will definitely pass along the message to our delivery team, (they will be quite stoked :) ) We look forward to serving you again!

Nice Designs, great value + service
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Quality
Shipping
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Hipvan bed frames and side table
BUY NOW
Bed Frames and Side Table
$100 SGD

I was a bit hesitant to buy furniture online - looked at Casterly and HipVan as they had stuff I liked, but HipVan was about 30% cheaper. But when my bed frame and side table arrived, I was so happy. Great professional delivery, they handled everything with great care. And the quality looks great - especially considering the amount paid!


 Comment

  • H
    HipVan 

    Dear MUSHYLIM, thank you for the kind review! We look forward to serving you again! :)

Hipvan review
Reviewed
Quality
Shipping
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Hipvan le deb trio set
BUY NOW
le deb trio set
$288 SGD

I bought this le deb trio set from Hipvan. At first it stated delivery within 3-5 days, but one of their customer service emailed to inform that it was actually 3-4 weeks due to a technical error. Normally I would be upset but my house was not ready yet so I was fine with it. When delivery came, the Hipvan delivery team was superb actually. They took off their shoes to carry the boxes into my house (I buy my other furnitures from other stores and sometimes the delivery man don't take off their shoes! Biggest pet peeve right there!!), and the legs for the set is actually self assembly. (It was not on the website) The team helped me assemble it out of goodwill and because they did not have to rush to their next stop! I really appreciated that. The product is good, worth the money I paid for and it is something different. Overall, there were some issues, but the delivery service I received made the rest of my experience not so bad. Thumbs up to the two guys!


 Comment

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    HipVan 

    Dear JUST_ANGE, thank you for the feedback regarding the technical glitch! Our team has already been notified of it. We will pass along the good feedback to our delivery team who made the delivery to you. Thank you and we look forward to serving you again!

+ Follow
Extremely bad customer service.
Reviewed
Quality
Shipping
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Price

Their customer service is horrendous. When I made my orders it was stated that my items would arrive in "1-3 days". That was three weeks ago. Last week, I called customer service to find out why.
- She told me that it was "just an estimate"
- She said that the site is just a platform and vendors were responsible for delivery, therefore not hipvan's fault (HipVan probably gets a commission from every sale so I reckon they would have to have some responsibility at least in making sure everything goes well)
- She said that she would call back before 5pm to confirm re-delivery. Having zero trust in HipVan by then, I remembered asking "can I have your word that you would actually call back and update me" she sounded irritated and said she would. Guess what. No calls, no emails, no updates. Wow. Completely unreliable and untrustworthy.
I really regret having spent about a thousand dollars on my orders. And there were some additional furniture that I was interested in getting. Not anymore. This was honestly the worst customer service I've ever experienced from an online shop.

Unfortunately I can't give zero stars in this site. Sure, HipVan. Your website looks great and you probably spent good money on marketing and web design. But if you wonder why your customer base isn't growing or why your customers aren't returning, let me help you out: it's your unprofessional, rude, dishonest and unreliable customer service. And by extension that's the impression that I now have of your brand. Utterly disappointed.


 Comment

 Chan
  • H
    HipVan 

    Hi WN, we do apologise for the lack of follow up and the way our customer service personnel handled the situation. Will you be kind to inform us of the order number so that we are able to look into this? Thank you

  • Chan's shopper avatarLevel 1
    CHAN 

    Agree to you WN! I had the same situation and been called to customer services N times. And still keep telling me will confirm me the delivery date within few days. No call No emails as well! Damn frustrated and i not even can plan when the exact date to received my items! No next time HipVan

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VERY BAD AFTERSALES SERVICE
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Shipping
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VERY BAD AFTERSALES SERVICE!! (Blacklisted)
So disappointed and angry!
Each time the sales staff puts you on hold for very long.
Can’t seem to arrange for delivery giving excuses!!
Staff says will call back to confirm delivery but does not!! (More than once)
Something NEEDS to be done seriously about the service.


 Comment

 Chan
  • H
    HipVan 

    Dear GARRETH, thank you for the feedback. We have been informed that our Ops Manager got in touch with you. Your feedback has been taken into consideration and brought up to the management team. We thank you for your support and your patience throughout this ordeal, we will strive to improve on our after sales service. Thank you!

Love their home decor & Levitate Bed!
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Shipping
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Price

Bought some of their items over the last couple of months including their bedding, Levitate mattress and most recently their lumbar cushions! ok experience so far and I really love the bedding and mattress... only thing is the lumbar cushions had a delay in shipping and I was informed by their CS and I was ok with waiting as I didn't need it urgently... just received it and I really like the quality of their cushion covers and their inserts had a touch of class with the piping around it! It was a pleasant surprise.. all in all... would still recommend HipVan to my friends!!


 Comment

  • H
    HipVan 

    Hi RILEYHU, thank you for the feedback! We strive to inform our customers regarding delayed shipments when we get hold of it so we can provide timely updates. :) We are happy that you are happy with your purchase! Thank you for shopping with us and we hope to serve you again. Thank you!

Casey's shopper avatarLevel 1
+ Follow
Horrible Experience
Reviewed
Quality
Shipping
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Price

Should have went to IKEA instead.

Made an order. Took SOOO long for them to contact me even when the delivery date stated on the website is 14 days.

Unresponsive, and they take FOREVER to pick up my calls. Emails were not replied.

FINALLY DELIVERED MY ITEMS IN BATCHES!! This caused a LOT of inconvenience as we have to waste a day of leave just to receive the goods.

Items were of super lousy quality, too bad i only found this site after making my purchase. seems like most reviews are super negative.

WOULD. NOT. RECOMMEND. HIPVAN. TO. ANYONE.


 Comment

  • H
    HipVan 

    Hi Casey, we are sorry to hear about the bad experience you've had with us. Do you mind providing us with your order number so that we are able to look into this? Thank you and we look forward to hearing from you.

  • A comment has been removed by commenter.
Bought a sofa from Hipvan! Couldnt be happier
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My Wife and I ordered a sofa from Hipvan. We are definitely very happy with the product! It is comfortable and looks exactly like in the pictures.

Delivery guys were nice and it was timely delivery. And so far I have not had any issues. :)


 Comment

  • H
    HipVan 

    Hi CHANDRAKANTKANORIA, thank you for the lovely feedback! We are happy to know that you are enjoying the sofa. Thank you!

Best shop for nice furniture that are affordable
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Bought quite a few things from here alr. First was a tv console while i really liked. Cant find the design anywhere else so i love it. Quality is good and it was only 299. And then i got their levitate mattress after my friend recommended. I was so happy cause i really needed a mattress urgently and i got it 2 days after my order. And the mattress is so great! Used to get backaches from my sealy mattress but now i sleep so well every night. Fantastic buy, i would really recommend anyone to try their mattress if you want a top grade mattress but dont want to pay 5k for it. Plus i was so worried about the delivery time cause im not home on weekdays, but their customer service was so helpful & kept to their word of delivering on time.


 Comment

  • H
    HipVan 

    Hi AMMYYYY, thank you for the lovely feedback! We are happy that you are happy with the Jervis TV Console and the Levitate Mattress. :) Thank you!

Leoni's shopper avatarLevel 2
+ Follow
Finally, quality and affordable furniture! Yay!
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Went down to their Suntec city pop up store to get a feel of their furnitures. I ended up buying my literally "DREAM" mattress and their bed frame. So satisfied with their quality, price, delivery, and service.

Totally recommend hipvan for those looking for cool stylish furnitures at an affordable prices!


 Comment

  • H
    HipVan 

    Hi LEONI, thank you for the review!

Displaying reviews 51 - 60 of 109 in total

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