Start your review for HipVan
Start your review for HipVan

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119 people have reviewed HipVan

Overall Satisfaction
Rating Summary
Fit/Quality
Delivered on Time
Customer Service
Price

About

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HipVan is an online store for affordable apartment furniture & décor. We believe in making inspiring homes affordable for everyone. So, everyday we work hard to bring you better designs with better quality, at fairer prices. Learn more about HipVan here: https://www.hipvan.com/pages/about-us


Shop Location

Singapore

Shipping Locations

Singapore

Products

Home & Gifts

Refund/Exchange Policy

14 days Free* Returns 14 days Price Protection *T&Cs apply.

Showing all reviews for HipVan

Cher's shopper avatarLevel 1
+ Follow
Awesome deals and quality furniture
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Quality
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Hipvan emily sofabed
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Emily Sofabed
$299 SGD

Very Stylish and Affordable furniture and furnishings here!
Glad I got to change upon this website and went down to visit their flagship store at The Cathay it was really awesome experience the staff and the service were just so good make u feel at home and they do not hard-sell unlike other furniture stores i went! Overall, Great shopping experience with Hipvan! and the sofa bed I bought was just firm sturdy and affordable btw:) hmmmm! Definitely will run back for more when me and my hubby pay comes haha.

  • H
    HipVan 

    Hi Cher! Thank you for your kind feedback! I'll be sure to pass on your appraisal to our staff at The Cathay :) I'm glad you are happy with your purchase too. We look serving you again soon!

ok
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Ok in the end


 Comment

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  • H
    HipVan 

    Hi SGMA! Your feedback is important to us :) We would love to hear about your experience with us so that we can know how to better our operation, as well as enhance customer's shopping experience. We look forward to hearing for you!

Great shopping experience:)
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Quality
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This is my first time shopping from HipVan, the overall experience is great :D The products are very nice and affordable. I can't believe I spent only 80+ for a Queen size bedding set! Also, the delivery is pretty fast! I ordered my CNY door mat on Tuesday, and it reached today! I was worrying that I can't receive it before CNY~ The quality of the products are also up to my expectation :) Will definitely purchase again from Hipvan in the future :)


 Comment

  • H
    HipVan 

    Hi Winnie1205, thank you for your kind feedback! We are glad you are happy with your purchase :) Look forward to serving you again!

Hipvan Store Review
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The staff very helpful and friendly. The product also nice and affordable. Definitely going to come back for more.


 Comment

  • H
    HipVan 

    Glad that you are happy with your purchase! Hope to see you on our e-store again soon, meow! :)

Pendant lights and cake stand from Hipvan
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Quality
Shipping
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Very satisfied with the quality of the products. A part of my order was available for shipping in 1-3 days while some products had a longer delivery time. I called customer service to check if the available items (cake stand) could be delivered first as I need if urgently and they helped me out with this, which was pretty amazing!

  • sneaker_freaker's shopper avatarInfluencer star
    SNEAKER_FREAKER 

    Love the lights! So Awesome!

  • H
    HipVan 

    Glad that you are happy with your experience with us! The lights really suit your home :) Hope to see you on our e-store again soon!

Eva's shopper avatarLevel 1
+ Follow
Comfy Mattress and Pretty Cushions
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Quality
Shipping
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Price

I purchased a super single mattress from hipvan along with the nature cushion! The mattress was very comfortable and the cushion just made my living room beautiful! Moreover, the delivery was fast! Customer service and all involved were attentive and very helpful! Would shop again someday! Thank you HipVan!


 Comment

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  • H
    HipVan 

    Glad that you are happy with your purchase! We did put in a lot of effort to create our mattress series and it's comforting to know that you appreciate it as much as we do. Thank you! Hope to see you on our e-store again soon :)

Bedding quality is unmatchable
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Quality
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Hipvan jersey striped bedding set
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Jersey striped bedding set
$99 SGD

Ever since i bought this bed set on Hipvan, I have bought 3 more. Loved the style and quality of the sets on Hipvan. Few friends have seen this and have gone ahead to buy for themselves as well. Good job on the curated assortment!


 Comment

  • H
    HipVan 

    Glad that you are happy with your purchase and thank you for sharing with people around you! Hope to see you on our e-store again soon :)

Horrible, unethical, stay away.
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Quality
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NA

Items we're supposed to arrive 1-3 days. One week later, was informed that one item not available in stock so will be replaced and rest of items shipped. 5 days later, no response so I enquired on status. Was told another item was not in stock and will be refunded to me. One week after that, still no response on my delivery, and by this time I already went to IKEA to get the furniture as I needed them urgently, hence I purchased the items seeing the 1-3 days shipping. That's just false misrepresentation cos it took them three weeks and they still hadn't shipped the items out. Asked for a refund, and they said they only refund to store credit and not cash. I'm pretty sure they are in breach of legal terms of our contract so I shall be getting my lawyer to Sue them for the worth of my purchase, as well as for loss of income since I had taken up a interior design project on the basis of their promised delivery date, and due to the delay I had lost the project. Great job, hipvan. I will make sure your investors see what a great job you guys are doing with your after sales.

To those wishing to buy, stay away. Unless you don't mind waiting for something like almost 10 times longer than the shipping duration they promise you


 Comment

  • H
    HipVan 

    Dear SOPHIE, we are truly sorry for the experience you have had with us. May we just get your order number so that we can look into this? Thank you and we look forward to hearing from you.

  • Shu Hui's shopper avatarLevel 1
    SHU HUI 

    Totally get what you went through. Experiencing some horrible things with them now. Lots of lies and they even scheduled a fake delivery for me making us wait for 6hrs at home and they were absolutely uncontactable because it was wkend and then i found out the next day they actually did not even schedule the delivery appt. The telecommunicators are just trained to say yes and ok and how to speak nice but whatever they say is hardly belivable. One of them who proposed a delivery date and said she'll schedule it for me even after i double checked with her the date and time, didnt schedule it at all! And them always saying 'we will get back to u/call u' is just bullshit. Totally hate the experience and even after spending more time waiting for my dining chairs delivery, we got 2/4 chairs with defects that we cannot overlook. Cracked chairs, chipped and delaminated, scratched faux leather seats that were too obvious to ignore. I didnt even want to have anything to do with them anymore if possible and i could overlook defects but these were bad! N the delivery guys assured me they will take the chairs back and replace them for me since they have already contacted the company and sent the pictures they took over. Now this is another round of nightmare again, the company is asking for pictures from me. God knows how they even operate!!

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Edwin's shopper avatarLevel 1
+ Follow
Awesome Customer Service :)
Reviewed
Quality
Shipping
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Price
Hipvan tolix high stool
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Tolix High Stool
$39 SGD

Got these chairs (the matt grey ones) for my bar counter at home. Ordered on a Friday, and called in to ask if it can be delivered the next day as I got a house warming. Amazingly, they managed to do squeeze it in to their schedule. Truly appreciate the extra mile they went! Keep up the awesome service!


 Comment

  • H
    HipVan 

    Dear Edwin, thank you for the awesome feedback! :) We do aim to go the extra mile for our customers and hope that you're enjoying having the Tolix High Stool in your home. :) Thank you and we look forward to serving you again.

  • Sophie's shopper avatarLevel 1
    SOPHIE 

    Really? You could squeeze in a delivery at such short notice while the rest of us have had to wait for weeks for deliveries that we're promised would take 1-3days?

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Great online shopping!
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Quality
Shipping
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Hipvan stockholm side table antique pink
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Stockholm Side Table - Antique Pink
$129 SGD

Bought the Sunshine side table, which has now changed to the Stockholm side table, and some cushions close to end October. Due to some reno problems I had to delay my move so had called to request a delay in delivery. I had to call twice before the CS picked, when they finally did, the lady was so polite and accommodating with allowing me to change the delivery date to a later one. She mentioned they would send me a confirmation email, which they did 15mins later. A few days before the delivery I got a confirmation message about the date and time. Their delivery team was polite and professional. I actually read quite a few reviews, very good and bad before purchasing, and have some friends who have bought from them previously (they are also quite satisfied), so far I have enjoyed the experience and convenience of shopping with hipvan :) The products are also and awesome and good quality!


 Comment

  • H
    HipVan 

    Dear CLARINCELSV, thank you for the kind review! We do experience high volume of calls and thus may not always catch everyone's calls. We have made some new improvements on that part and are now ensuring that we call back the customers, whose calls we missed during the day, after working hours. Thank you for the kind review, we look forward to serving you again. :)

Displaying reviews 51 - 60 of 119 in total

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