Start your review for HipVan
Start your review for HipVan

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109 people have reviewed HipVan

Overall Satisfaction
Rating Summary
Fit/Quality
Delivered on Time
Customer Service
Price

About

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HipVan is an online store for affordable apartment furniture & décor. We believe in making inspiring homes affordable for everyone. So, everyday we work hard to bring you better designs with better quality, at fairer prices. Learn more about HipVan here: https://www.hipvan.com/pages/about-us


Shop Location

Singapore

Shipping Locations

Singapore

Products

Home & Gifts

Refund/Exchange Policy

14 days Free* Returns 14 days Price Protection *T&Cs apply.

Showing all reviews for HipVan

js's shopper avatarLevel 1
+ Follow
Would shop at Hipvan again!
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Quality
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Items as pictured, great customer service!


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    HipVan 

    @JACLYNSEOW We're glad you're happy with your purchase! It's been our pleasure to be of service to you :)

HipVan Excellent After-sales and Customer Service
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Quality
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Hipvan onyx headboard bed
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Onyx Headboard Bed
$127.60 SGD

I'm not so much reviewing the product per se, but more on the excellent after-sales service provided by HipVan. Due to an unfortunate incident, there was some follow-up involved. Even though the product was not very expensive and already delivered, the customer service personnel, Summer Lim, has been very responsive and corrective actions taken were very prompt. Throughout, the experience has been turned from frustrating to a very pleasant conclusion. In short, I just want to say THANK YOU and I can only say that HipVan is truly delighting its customers not only with its products, but also its service!


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    HipVan 

    @GOHTECKCHYE It's been my pleasure to resolve this for you! Thank you for being such a patient and understanding customer, looking forward to serving you again! :)

Amazing Product!
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Quality
Shipping
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Hipvan parker tv console large
BUY NOW
Parker TV Console - Large
$499 SGD

This was the first time I'd bought furniture from an online site without seeing it in person. I was a little concerned and nervous. When the Parker TV Console arrived my worries were eliminated. It looks extremely great and match well with our other furnitures in our living room. Will definitely purchase again from HipVan in the future.


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    HipVan 

    @JENSENCHIN Thank you for taking the leap of faith and we're absolutely delighted to have played a part in creating your dream home :) Look forward to serving you again!

Fadz's shopper avatarLevel 1
+ Follow
Awesome
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Quality
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Excellent customer service with prompt reply


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  • H
    HipVan 

    @FADZ Thanks for your kind words! We look forward to serving you again :)

David's shopper avatarLevel 1
+ Follow
Happy with my experience!
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Quality
Shipping
NA
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NA

Here's a review to compliment your staff Chermain Yeo. My wife and my myself popped by HipVan after a recommendation and was looking around. It was nice to be able to look around and not be bothered (like having to smile and say "it's ok we are just looking around.")

Then when we needed help we went to the staff tables and Chermain attended to us. She was superbly helpful, giving ideas and showing us showroom mockup son her phone yet wasn't pushy or presumptuous. She knew her stuff well and was really helpful. When we are ready to make the purchase she walked us through the sign up and website and all that, making sure we weren't left alone. Also, her sunny and bubbly personality makes her a joy to have with during our shopping. Special thanks to Chermain!

I think it's also really nice that you have a showroom. We aren't online people and frankly the photos don't really sell the furniture. When we went to the shop and sat on the sofa we were sold immediately. Keep up the good work and we look forward to seeing more quality furniture from you guys!

p.s. we got the Cassandra King Storage bed and Colin L Shape Sofa (Wife loves it!)


 Comment

  • H
    HipVan 

    @DAVID Thanks for sending this in, Chermain will be absolutely pleased to hear this :) We are glad you've enjoyed the products and experience thus far, look forward to serving you again!

Awesome Shopping & Customer Experience with Hipvan
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NA
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So far, it has been a great experience! Danny and Bernard are really helpful to the request that I have. And my request is quite troublesome indeed (purchasing one of the items without stock available for my preferred color, swapping it when stock has arrive) And the great thing is that they have been very accommodating!

Although the products has not been delivered so far I am extremely satisfied with the customer experience from Hipvan as they are extremely helpful and friendly.

Price is also great as I was able to avail to the Hari Raya promotion together with the product promotion.

Looking forward to receiving my items soon!

Thank you so much Hipvan!

Keep up with the great customer service!

Cheers! :)


 Comment

  • H
    HipVan 

    @FELIZ_NEO Thanks for your kind words :) It's our pleasure to be able to help you build your dream home, and we sure hope you're loving your purchase! :)

Great job
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NA

1st delivery was abit disappointed due to item slight defects not able to install and delivery was late. But the service recovery and respond from Miss Summer was prompt and fantastic. Will definitely buy from HipVan again.


 Comment

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    HipVan 

    @DESRINA Don't mention it! We're really sorry for the hiccups you've experienced the first time round. Thanks for giving us the chance to fix it for you :)

Avoid HipVan!
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NA

Terrible service! Ordered wall mirror for 2 months and no delivery! Had to chase and provided with delivery date that did not materialize. After cancellation of order, no refund provided for more than 2 weeks! Avoid or buy at your peril!


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  • H
    HipVan 

    Hi Rosnovski, thank you very much for your feedback and we're really sorry for the bad experience you encountered! If possible could we get your order number so that we can follow-up with you directly to make sure this is resolved satisfactorily?

Caron's shopper avatarLevel 1
+ Follow
Excellent customer service and professionalism
Reviewed
Quality
Shipping
Service
Price
Hipvan dexter 8 seater walnut dinning table
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Dexter 8 seater walnut dinning table
$268 SGD

I paid for a 6 seater dexter dinning table in walnut and it was a 1.5 m table. However, the one being delivered was 1.2 m. Immediately, I contacted the customer service as it was an error on the delivery. It was soon discovered that the table I paid for was no longer in stock.

Danny called me immediately and I was offered the same dinning collection, but the only problem was it's a 8 seater at 1.8m Long. After much deliberation, we decided to accept the offer as we really like the table. When I requested for the amount to be topped up for the table changes, it was a pleasant surprise that there was not additional costs! Hipvan acknowledged the inconveniences caused was due to their error and was pleased to accommodate the change for me at no additonal costs!

I am totally impressed with the efficiency to make the exchanges, the hassle free experiences over the call and importantly the excellent customer service and professionalism to handle the situation.

Ain't the first purchase... am sure I will buy more in good time and recommend all my friends too.

On the side my friends really like the table:) wonder if you ship to Australia ?


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    HipVan 

    Thanks Caron for being accommodating and patient with us. :)

Excellent!
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Excellent!


 Comment

  • H
    HipVan 

    Thanks Johnny!

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