Start your review for HipVan
Start your review for HipVan

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107 people have reviewed HipVan

Overall Satisfaction
Rating Summary
Fit/Quality
Delivered on Time
Customer Service
Price

About

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HipVan is an online store for affordable apartment furniture & décor. We believe in making inspiring homes affordable for everyone. So, everyday we work hard to bring you better designs with better quality, at fairer prices. Learn more about HipVan here: https://www.hipvan.com/pages/about-us


Shop Location

Singapore

Shipping Locations

Singapore

Products

Home & Gifts

Refund/Exchange Policy

14 days Free* Returns 14 days Price Protection *T&Cs apply.

Showing all reviews for HipVan

Amazing Product!
Reviewed
Quality
Shipping
Service
Price
Hipvan parker tv console large
BUY NOW
Parker TV Console - Large
$499 SGD

This was the first time I'd bought furniture from an online site without seeing it in person. I was a little concerned and nervous. When the Parker TV Console arrived my worries were eliminated. It looks extremely great and match well with our other furnitures in our living room. Will definitely purchase again from HipVan in the future.


 Comment

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    HipVan 

    @JENSENCHIN Thank you for taking the leap of faith and we're absolutely delighted to have played a part in creating your dream home :) Look forward to serving you again!

Fadz's shopper avatarLevel 1
+ Follow
Awesome
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Quality
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Excellent customer service with prompt reply


 Comment

  • H
    HipVan 

    @FADZ Thanks for your kind words! We look forward to serving you again :)

David's shopper avatarLevel 1
+ Follow
Happy with my experience!
Reviewed
Quality
Shipping
NA
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NA

Here's a review to compliment your staff Chermain Yeo. My wife and my myself popped by HipVan after a recommendation and was looking around. It was nice to be able to look around and not be bothered (like having to smile and say "it's ok we are just looking around.")

Then when we needed help we went to the staff tables and Chermain attended to us. She was superbly helpful, giving ideas and showing us showroom mockup son her phone yet wasn't pushy or presumptuous. She knew her stuff well and was really helpful. When we are ready to make the purchase she walked us through the sign up and website and all that, making sure we weren't left alone. Also, her sunny and bubbly personality makes her a joy to have with during our shopping. Special thanks to Chermain!

I think it's also really nice that you have a showroom. We aren't online people and frankly the photos don't really sell the furniture. When we went to the shop and sat on the sofa we were sold immediately. Keep up the good work and we look forward to seeing more quality furniture from you guys!

p.s. we got the Cassandra King Storage bed and Colin L Shape Sofa (Wife loves it!)


 Comment

  • H
    HipVan 

    @DAVID Thanks for sending this in, Chermain will be absolutely pleased to hear this :) We are glad you've enjoyed the products and experience thus far, look forward to serving you again!

Awesome Shopping & Customer Experience with Hipvan
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Quality
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NA
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Price

So far, it has been a great experience! Danny and Bernard are really helpful to the request that I have. And my request is quite troublesome indeed (purchasing one of the items without stock available for my preferred color, swapping it when stock has arrive) And the great thing is that they have been very accommodating!

Although the products has not been delivered so far I am extremely satisfied with the customer experience from Hipvan as they are extremely helpful and friendly.

Price is also great as I was able to avail to the Hari Raya promotion together with the product promotion.

Looking forward to receiving my items soon!

Thank you so much Hipvan!

Keep up with the great customer service!

Cheers! :)


 Comment

  • H
    HipVan 

    @FELIZ_NEO Thanks for your kind words :) It's our pleasure to be able to help you build your dream home, and we sure hope you're loving your purchase! :)

Great job
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NA

1st delivery was abit disappointed due to item slight defects not able to install and delivery was late. But the service recovery and respond from Miss Summer was prompt and fantastic. Will definitely buy from HipVan again.


 Comment

  • A comment has been removed by commenter.
  • H
    HipVan 

    @DESRINA Don't mention it! We're really sorry for the hiccups you've experienced the first time round. Thanks for giving us the chance to fix it for you :)

Avoid HipVan!
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Quality
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NA

Terrible service! Ordered wall mirror for 2 months and no delivery! Had to chase and provided with delivery date that did not materialize. After cancellation of order, no refund provided for more than 2 weeks! Avoid or buy at your peril!


 Comment

  • H
    HipVan 

    Hi Rosnovski, thank you very much for your feedback and we're really sorry for the bad experience you encountered! If possible could we get your order number so that we can follow-up with you directly to make sure this is resolved satisfactorily?

Caron's shopper avatarLevel 1
+ Follow
Excellent customer service and professionalism
Reviewed
Quality
Shipping
Service
Price
Hipvan dexter 8 seater walnut dinning table
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Dexter 8 seater walnut dinning table
$268 SGD

I paid for a 6 seater dexter dinning table in walnut and it was a 1.5 m table. However, the one being delivered was 1.2 m. Immediately, I contacted the customer service as it was an error on the delivery. It was soon discovered that the table I paid for was no longer in stock.

Danny called me immediately and I was offered the same dinning collection, but the only problem was it's a 8 seater at 1.8m Long. After much deliberation, we decided to accept the offer as we really like the table. When I requested for the amount to be topped up for the table changes, it was a pleasant surprise that there was not additional costs! Hipvan acknowledged the inconveniences caused was due to their error and was pleased to accommodate the change for me at no additonal costs!

I am totally impressed with the efficiency to make the exchanges, the hassle free experiences over the call and importantly the excellent customer service and professionalism to handle the situation.

Ain't the first purchase... am sure I will buy more in good time and recommend all my friends too.

On the side my friends really like the table:) wonder if you ship to Australia ?


 Comment

  • H
    HipVan 

    Thanks Caron for being accommodating and patient with us. :)

Excellent!
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Quality
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Excellent!


 Comment

  • H
    HipVan 

    Thanks Johnny!

Beautiful desk
Reviewed
Quality
Shipping
Service
Price
Hipvan morse study desk
BUY NOW
Morse study desk
$599 SGD

Love the design of this desk. Unique and at affordable price. They got the legs in wrong color but it was fixed quickly with Hipvan. I have trust in their service quality and delivery.
Will definitely come back again. Thanks guys!


 Comment

  • A comment has been removed by commenter.
  • H
    HipVan 

    @RACHEL_GAN Thanks for giving us the chance to fix this for you! :)

Naoto's shopper avatarLevel 1
+ Follow
The waiting that just goes on.
Reviewed
Quality
Shipping
Service
Price

I bought some stackable shelves way back in March as a gift. Didn't seem to arrive in the promised 2-3 weeks. Called after that period, was told that they would check and reply after that. A few days later, I was informed that they had no stock and would expect for shipment mid May. I'm not sure how most consumers react to not being informed on delays until way past the dateline not on initiative but let's see how it goes.
May 11, checked with them and they said they would get their stock late next week.
Today (late next week) I e-mailed them to check for response in the morning. No reply yet and it's the end of the day. I was wondering if I'm the only one experiencing such a poor purchase experience so I searched on the net and arrived here. I guess it's just an everyday norm and they have backlogs and unfulfilled orders so my order is just one of the many.
Obviously not a happy customer.


 Comment

  • H
    HipVan 

    Hi Naoto, thanks so much for leaving us your feedback. Indeed this delay is completely unacceptable and I hope that our customer service team has already offered you an option of a full refund should you decide not to wait for this item. We're so sorry about this delay and even more so when we know its meant as a gift. Unfortunately we encountered an unexpected manufacturing delay on this item and hence we have to push back delivery to early June at this moment. If you would like me to help you with the refund, please let me know your order number and I would process it as soon as possible. Again, we're really sorry for disappointing you with this purchase, and we'll work doubly hard with our manufacturers to make sure incidents like these never happens again.

Displaying reviews 11 - 20 of 107 in total

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