Very disappointed with Hipvan quality.
First time customer and ordered 2 Camila Bar chair. The first time delivery, one has defect while the other is perfect. Ask for replacement for the 2nd chair.
One week later, they delivered the replacement and this time round, another defect found on the chair. Ask for 2nd replacement.Was getting very annoyed with it. Sent an email to Hipvan and requested them to check the item first before delivering. Else it will be a waste of time.
Another week passed, Hipvan delivered the 2nd replacement. And still defects can be found on the chair! Obviously they didn't bothered to check the item before delivery or the whole shipment has issues and yet still selling the defect product to the customers.
And now i'm requesting for the 3rd replacement. If 3rd replacement still have defects, i'm asking for full refund. Else will seek advice from CASE.
As an online retailer, the process of returning defect should not exceed more than twice.
That shows the kind of Quality Assurance check is not in placed in the process.
The management should review their defect furnitures and replacement policy.
A great marketing website but with disappointing product quality.
Will think twice again to purchase the furnitures.