Start your review for HipVan
Start your review for HipVan

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106 people have reviewed HipVan

Overall Satisfaction
Rating Summary
Fit/Quality
Delivered on Time
Customer Service
Price

About

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HipVan is an online store for affordable apartment furniture & décor. We believe in making inspiring homes affordable for everyone. So, everyday we work hard to bring you better designs with better quality, at fairer prices. Learn more about HipVan here: https://www.hipvan.com/pages/about-us


Shop Location

Singapore

Shipping Locations

Singapore

Products

Home & Gifts

Refund/Exchange Policy

14 days Free* Returns 14 days Price Protection *T&Cs apply.

Showing all reviews for HipVan

Excellent Service and Support. Great products.
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Excellent service and proactive support. There was a delay with my order and we wanted to change the delivery arrangements a few times. The hipvan team was amazingly responsive and proactive in giving solutions.


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Hipvan's products & customer service
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Quality
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Very helpful customer service with prompt replies, their efficiency in being able to help expedite my orders a few weeks earlier for my project is impeccable. On top of that, the quality of their products are really good and worth the buy. Hope to shop with Hipvan again soon!


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+ Follow
Sending defects to customer.
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Hipvan camila bar chair
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Camila Bar Chair
$200 SGD

Very disappointed with Hipvan quality.

First time customer and ordered 2 Camila Bar chair. The first time delivery, one has defect while the other is perfect. Ask for replacement for the 2nd chair.

One week later, they delivered the replacement and this time round, another defect found on the chair. Ask for 2nd replacement.Was getting very annoyed with it. Sent an email to Hipvan and requested them to check the item first before delivering. Else it will be a waste of time.

Another week passed, Hipvan delivered the 2nd replacement. And still defects can be found on the chair! Obviously they didn't bothered to check the item before delivery or the whole shipment has issues and yet still selling the defect product to the customers.

And now i'm requesting for the 3rd replacement. If 3rd replacement still have defects, i'm asking for full refund. Else will seek advice from CASE.

As an online retailer, the process of returning defect should not exceed more than twice.
That shows the kind of Quality Assurance check is not in placed in the process.

The management should review their defect furnitures and replacement policy.

A great marketing website but with disappointing product quality.
Will think twice again to purchase the furnitures.


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Exceptional Customer Service
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Exceptional Customer Service! They followup closely on my order and provided alternate solutions. They made my online shopping so much easier and enjoyable. Will definitely come back for MORE :D


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great
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NA

Great oline shop with modern furniture. Really good customer service. They helped me immediately when I contacted them per Mail. Delivery on weekends possible. Thanks again!


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Great products and service at HipVan!
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HipVan's awesome products and great customer service never fail to impress me time and again! I will not hesitate to patronize them should I need anything more for my house. And for people who haven't dared to venture into buying furniture online, let Hipvan be your first and good experience!


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Excellent customer service - summer !
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Hipvan kyoto solid wood bed natural super single
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Kyoto Solid Wood Bed - Natural - Super Single
$199 SGD

The bed was as described. Nice wood tone. Discovered that the wooden legs were a bit thin and cracked. I emailed hipvan on this. Summer was really nice and helpful, very prompt reply and help to arrange to repair and exchanged the wooden legs within 3 days. I had a good experience with hipvan and will continue to purchase from them. Bought another small storage box and the item was packaged nicely. Driver also called to confirm the delivery.


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Would shop at Hipvan again!
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Items as pictured, great customer service!


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HipVan Excellent After-sales and Customer Service
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Hipvan onyx headboard bed
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Onyx Headboard Bed
$127.60 SGD

I'm not so much reviewing the product per se, but more on the excellent after-sales service provided by HipVan. Due to an unfortunate incident, there was some follow-up involved. Even though the product was not very expensive and already delivered, the customer service personnel, Summer Lim, has been very responsive and corrective actions taken were very prompt. Throughout, the experience has been turned from frustrating to a very pleasant conclusion. In short, I just want to say THANK YOU and I can only say that HipVan is truly delighting its customers not only with its products, but also its service!


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Amazing Product!
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Hipvan parker tv console large
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Parker TV Console - Large
$499 SGD

This was the first time I'd bought furniture from an online site without seeing it in person. I was a little concerned and nervous. When the Parker TV Console arrived my worries were eliminated. It looks extremely great and match well with our other furnitures in our living room. Will definitely purchase again from HipVan in the future.


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