Start your review for HipVan
Start your review for HipVan

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119 people have reviewed HipVan

Overall Satisfaction
Rating Summary
Fit/Quality
Delivered on Time
Customer Service
Price

About

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HipVan is an online store for affordable apartment furniture & décor. We believe in making inspiring homes affordable for everyone. So, everyday we work hard to bring you better designs with better quality, at fairer prices. Learn more about HipVan here: https://www.hipvan.com/pages/about-us


Shop Location

Singapore

Shipping Locations

Singapore

Products

Home & Gifts

Refund/Exchange Policy

14 days Free* Returns 14 days Price Protection *T&Cs apply.

Showing all reviews for HipVan

Hipvan
Reviewed
Quality
Shipping
Service
Price
NA

Excellent service. Made up for the delay in delivery by offering solutions. Very responsive.


 Comment

  • H
    HipVan 

    Hello @Christopher thanks for the kind words:) Thank you for your kind understanding and patience to allow us to solve the issue for you. Looking forward to serving you again soon:)

+ Follow
First time buying, possibly the last
Reviewed
Quality
Shipping
NA
Service
Price

Purchased a Cadencia TV console from Hipvan to be delivered on 26 June 2018. After waiting close to 2hrs on the day of delivery, we received a call saying the item will not be delivered.

Re-scheduled the delivery to 30 June, delivery arrived an hour past the allocated time range and item was delivered with defects. Up till now, no one from Hipvan followed up.


 Comment

  • H
    HipVan 

    Hi @osh thank you for the phone call earlier on. As spoken, we have followed up with an email with you regarding the defect of the tv console and our customer service team will further assist you from there on. Once again, really sorry for the late follow up and we will also review our Delivery internal and external process to avoid such cases to happen again in future. Do let us know if there is anything else that we can help you with here and we'll get in contact with you again straight away.

excellent customer service
Reviewed
Quality
Shipping
Service
Price

Although there were initial issues with the delivery and order, the follow up customer service by Gerelyn (from HipVan) was excellent. Able to rectify the wrong order promptly and other follow up requests. Thank you


 Comment

  • H
    HipVan 

    Hello @lazymau5 I'm glad Gerelyn was able to solve the delivery issues and follow up with you regarding the matter. Thanks for the shoutout and we'll be sure to pass your kind words to Gerelyn as well. Looking forward to serving you soon:)

Getting better
Reviewed
Quality
Shipping
Service
Price

Initial situation: I have purchased a table on April 2nd (More than 2 weeks ago). After receiving conducting the payment and the confirmation, I thought it was all ok. The table is quite specific (solid grey stone), so I have bought tones of decorations and other furniture in expensive places to match it. And now, 2 days before the delivery, they write me saying that there is a slight problem and the table will be delivered in June..... So am I supposed to live 2 months without a dining table?!!!!!!
UPDATE: Right now I have a very nice and attentive person from the HipVan service team helping me with the issue, and really going an extra mile. Will update the comment when the problem is solved.


 Comment

  • A comment has been removed by commenter.
  • H
    HipVan 

    @Maria Oh dear I'm terribly sorry to hear about your experience! Definitely not what we intended. I've checked with our support team and I believe they have been in touch to help resolve your situation. We're really sorry for the inconvenience caused by the unforeseen delay, and I hope the solution provided was able to resolve your problem, if not just let us know here and we'll get in touch again right away.

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Good Quality
Reviewed
Quality
Shipping
Service
Price
Hipvan tricia dining chairs
BUY NOW
Tricia Dining Chairs
$149 SGD

Good value and quality. The overall feel is smooth and slick. The curvature of the back is very comfortable.


 Comment

  • H
    HipVan 

    Hey @PATRICIA, glad to hear that you're enjoying your Tricia chairs! :)

Good Quality
Reviewed
Quality
Shipping
Service
Price
Hipvan tricia dining chairs
BUY NOW
Tricia Dining Chairs
$149 SGD

Good value and quality. The overall feel is smooth and slick. The curvature of the back is very comfortable.


 Comment

Great service!
Reviewed
Quality
Shipping
Service
Price

Product was great, but what stood out most was the after sales service provided by Hipvan. There was a one-for-one exchange that was extremely efficient and fuss free. The resident repair expert went above and beyond his responsibilities to ensure the exchange was smooth. It is probably one of the service I have received. Thank you Hipvan and you have a great team!


 Comment

  • H
    HipVan 

    @asbury09 We're really flattered! Thanks for the kind shout-out Vivian :) It's encouragement from customers like yourself that motivates us to keep doing what we do everyday- creating the perfect online furniture shopping experience! :) Look forward to serving you again soon!

Sales service
Reviewed
Quality
Shipping
NA
Service
Price
NA
Hipvan trundle
BUY NOW
trundle
$1 AUD

Just to put on record of a very good experience with the staff name Summer (Head of Ops).
Even at the end, I was unable to purchase my item due to measurements issues, Summer was most helpful and most patience not to forgot being prompt too.
Summer, thank you for the help rendered.


 Comment

  • A comment has been removed by commenter.
  • H
    HipVan 

    @hipvan3in1 Thank you so much for this heartwarming shoutout! We hope you had an awesome shopping experience so far and do check back at hipvan.com soon as we're constantly looking to bring in even more variety of choices to meet everyone's shopping needs :)

Excellent!
Reviewed
Quality
Shipping
Service
Price

Gerelyn provided exceptional service, constant following up on my purchase when I needed it urgently for my house warming. Hipvan furniture are nice but with staff like Gerelyn is why we will always have hipvan as first choice


 Comment

  • H
    HipVan 

    Hi @Undead15 it's great to hear from you! We're ever more motivated to bring even better furnitures and service to awesome customers like yourself :) Thanks for the shoutout and we'll be sure to pass your kind words to Gerelyn as well. Happy holidays!

Excellent!
Reviewed
Quality
Shipping
Service
Price

Gerelyn provided exceptional service, constant following up on my purchase when I needed it urgently for my house warming. Hipvan furniture are nice but with staff like Gerelyn is why we will always have hipvan as first choice


 Comment

Displaying reviews 1 - 10 of 119 in total

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