Start your review for Her Velvet Vase
Start your review for Her Velvet Vase

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12 people have reviewed Her Velvet Vase

Overall Satisfaction
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About

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A love for fashion, Her Velvet Vase curates feminine designs for casual wear and party-dresses.


Shop Location

Singapore

Shipping Locations

International

Showing all reviews for Her Velvet Vase

Terrible Quality
Reviewed
Quality
Shipping
Service
Price

It has been a long time since I bought an item from HVV. Their recent collections have been very dainty and seemed to be of rather good quality. Hence I decided to purchase an item from them.

Bought a dress from one of the recent collection and it turned out that the dress quality is terrible. Let me repeat, TERRIBLE. The dress was retailed at $34, and additional $2 for postage was required, but I was totally fine with this since the dress looked like it was worth the price. (Note: I used the word looked) Was so excited when I received the confirmation email, after paying for the item, since it seemed really pretty in pictures. Received the item a few days later and to my dismay, the dress turned out to be of really bad linen material. It was so rough and uncomfortable when I tried it on, with the tag still intact, and I never want to try it on again. To even think that their dress description stated "Made of quality linen". May I know where did the "quality" part went to?

Was still thinking perhaps I might be able to return the dress since they had a return policy. However, the return policy was an even greater disappointment. They had only allowed returns for "Incorrect Items, Defective Items or Issues with size/fit". So obviously my reason does not fit into any of these 3, I was not able to get a refund/even a credit refund. Just had to learn my lesson from this incident.

Nevertheless I must give due credit to the packaging and courier teams, who were prompt in mailing and delivering the item. But the quality of the dress is really a no go for me. Most likely would not be purchasing an item from them again.

Z's shopper avatarLevel 2
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Poor return policy
Reviewed
Quality
Shipping
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Used to purchase from them but some of their clothings cutting are real BIG (don't think they manufacture it themselves), and when I asked for a return, they just replied you there is nothing wrong with the given measurements since they are all stated on site and they don't allow any return. They should just change their poor policy.

Fast Shipping
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Purchased a denim dress for a friend through this site and my package arrived 3 days later. While the size of the dress was a little big (I was basing the size of the dress with the model in the photo), I'm hoping that the dress would shrink a bit when washed and then it would fit her perfectly! The site was rather annoying though as it does not save items in your cart when you slack a bit before purchasing. I had to add back the item into my cart maybe 3x as I was shopping elsewhere for other items.


 Comment

 sneaker_freakerDavid
and 2 more
Zhao's shopper avatarLevel 3
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Chic and fun!
Reviewed
Quality
Shipping
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Her Velvet Vase has a really pretty and organised site, perfect for long afternoons spent in front of your laptop, patiently scrolling through all the pictures in search of that perfect outfit. :) There are so many items that honestly, I was spoiled for choice and had difficulty deciding what products I should fork out my money for because I wanted to buy all of them! In the end, I settled for this pretty pink dress that is so spring-like and cheery, The delivery was really quick and the dress arrived in good quality, although the shade of the dress was a tad off. More coral than pink, but the cut was flattering, the design gorgeous, and the price really reasonable so I was willing to overlook the colour discrepancy.

One cool feature of HVV that I love is their Mood Box. :) It always arrive punctually, and contains so many goodies which are totally my style. The customer service is fantastic too, really helpful and attentive! A great e-commerce shopping experience. :)

#hollyjean


 Comment

 JuniMin
HVV Mood Box
Reviewed
Quality
Shipping
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I was picked for the mood box giveaway recently (collaboration with Jemma Wei, which was why I joined!! apart from it being a giveaway of course) and this is my experience.

Being a UK8, I was unsure if I would fit the L size when asked to indicate my size. The customer service department person then asked for my measurements, which I thought was really nice of them as they could have just told me to get a size L.

When I received the mood box, I was (obviously) really excited and couldn't wait to look into the contents - I was given a white collar blouse, denim outerwear, black sling bag and a necklace. Not only that, there were free samples as well!

The thing I like about HerVelvetVase is despite me being a give-away contest winner, they treated me just like one of their customers which is really commendable. :-)

#hollyjean


 Comment

 JuniMin
Good variety of clothes
Reviewed
Quality
Shipping
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The clothes are of a good range and the quality is quite reasonable. The designs are quite pretty as well.

However, the dress that I bought came with a strong chemical smell.

#hollyjean


 Comment

 JuniMin
HerVelvetVase - great service and quality!
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NA

I shopped at HerVelvetVase! Gotten a sweet piece of dress from them. The dress is lined and gorgeous for its design! Comes with complimentary belt too! I always love to browse HVV store for the latest trendy chic apparels! Thumbs up for its continuous good-service and good-quality apparels!


 Comment

 sneaker_freakerJuni
and 1 more
Good quality, but some color discrepancies.
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NA

The quality of clothes from HVV are really good, although I have experienced some color discrepancies in the past with my orders! Overall I would still recommend this shop as I am satisfied with their efficient delivery and service.


 Comment

 JuniMin
Good quality and prompt reply service!
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NA

Hvv has many styles. Once I been looking for a rosette dress and my best favourite i seen is in Hvv. and during one of their big sales, they selling it at a cheaper price :) the sale runs out fast as one moment still have size S in place but when I wanted to check out, the size not available, but because I love hvv rosette dress that I went ahead and bought size M. luckily it didnt run too big for UK 6.


 Comment

 Min
wonky sizes, but nice designs
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NA

i've bought quite a few items from hvv since they've converted from a blogshop to a website. the designs of their clothes are very nice, however, i feel that they are someone misrepresented on the photos (it is possible that during the photoshoot, they might pin the clothes back in order to show a slimmer waist etc) as they are often much more ill-fitting in real life than what is shown on the website. They also often miss out on showing pictures of the back of the apparels.
Their measurements are also pretty unreliable as the measurements for size S and M, for example, tend to have some extent of overlap, making it difficult to decide which size would fit the buyer better.
That being said, when the item does fit, it fits nicely. the prices are also affordable and the customer service quite satisfactory.


 Comment

 Min
Displaying reviews 1 - 10 of 12 in total

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