I bought a meizu mx5 from them on November 2015. Not only the order came incomplete, (Tempered glass and eu adaptor were missing) but also the phone started unexpected shutdowns a month ago. After a series of emails I shipped back the phone and demmanded a refund (of course first I made sure that they supported refunds on defective products). They first told me that they will fix it and be patient. Then they told me to sent me another model instead (with worse specs). Long story short still nothing about my money. I can't believe these people run an eshop. Their responses are ridiculous. I regret trusting them with my money and I strongly recommend you don't. They now say that they have proceeded with the refund but they are lying. I didn't get any money back in my PayPal account. They are liers and thieves!