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Props for Customer Service

I tried to ship a blouse over to my friend in San Jose, USA so I tried this store as the site says they offer free shipping. Bought an item but after 2 days received an email saying that the item was cancelled and refunded my money. I wrote to find out what had happened and they informed me that they have a policy of not processing orders to shipping addresses that are not the same as the billing addresses. I think it's a good precaution for the store, but would have loved to have found that out at their 'Shipping' page as I did not get to see that info written down. Then again I'm happy they returned my money and may consider the gift card for my friend. Btw, they offer a great % off when you sign up for their Newsletter.

I put an average mark on Q and DOT since I did not get to experience it first hand but the shop claims efficiency and good quality products so I think an average mark is about right.


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