Start your review for Dollphase Store
Start your review for Dollphase Store

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5 people have reviewed Dollphase Store

Overall Satisfaction
Rating Summary
Fit/Quality
Delivered on Time
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About

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Dollphase is your online fashion destination for the latest dresses, rompers and playsuits and more


Shop Location

New Zealand

Shipping Locations

International

Products

Womenswear

Showing all reviews for Dollphase Store

STUPID SHIT SITE
Reviewed
Quality
Shipping
Service
Price

A website called "Doll phase" will not refund my money or answer my emails. I had purchased an item off their site on Oct 1st. October 27th it had been delivered to an address in Auckland. I was told that there was a mix up with Nzcouriers and that another order will be sent out on Oct 30th. 3 weeks after dispatch and still no package .I've asked for a tracking number for the second order and they won't give me one. I've asked for a refund and they won't as they said its been dispatched yet won't give me any proof. The website says delivery takes 1-2weeks. It has been 7 and they still will not refund me . Two packages of the same order hasn't made it to my address once. I have talked to other customers who have ordered off Doll phase Nz and they also havent been refunded . I just want my money back.


 Comment

DO NOT BUY
Reviewed
Quality
Shipping
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Price

Scam !!!


 Comment

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  • aleisharangi's shopper avatarLevel 1
    ALEISHARANGI 

    Thanks :) I've emailed another address from lay buy but haven't heard anything. I'm just going to keep annoying the shit out of them . She shouldn't be able to get away with this.

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SCAM!
Reviewed
Quality
Shipping
Service
Price

The jumpsuit I got was not even close to how it looked in the picture, when I messaged them they admitted the fact, however they refused to provide a refund even though it's against the law. Someone has clearly just opened a drop shipping page and want to rip people off with no consideration for the law. I have filed a report against the 'business' (for lack of a better, less flattering word) with the commerce commission.


 Comment

  • aleisharangi's shopper avatarLevel 1
    ALEISHARANGI 

    How can I lay a complaint. 7 weeks and nothing. They sent the order out twice apparently and still nothing !! Scum

Trading against NZ Law
Reviewed
Quality
Shipping
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Absolutely awful, sent me a dress that was no where near as pictured and poor quality. They admitted this and told me I could return. However they insisted on only giving store credit even though NZ law and their own policy states for faulty items they refund. They told me their online printed policy isn't right they don't offer refunds even if it's against NZ law they didn't care told me to report them as I see fit!


 Comment

Shit!
Reviewed
Quality
Shipping
Service
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14 days later, tracking doesn't work no parcel has arrived and customer service is shit!


 Comment

 jh123
  • Caroline's shopper avatarLevel 1
    CAROLINE 

    Dress arrived nearly 6 weeks after order date but rest of order missing

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