Email us at [email protected] with your order number, a picture, and a description of what is wrong with the item. If we have made a mistake we will replace the item free of charge. However, if the mistake was made because you typed the initials incorrectly, chose the wrong size, wrong color etc. than we will not replace the item free of charge. However, we will be more than happy to offer you 25% off of a replacement of the item.