Start your review for COCOMI
Start your review for COCOMI

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10 people have reviewed COCOMI

Overall Satisfaction
Rating Summary
Fit/Quality
Delivered on Time
Customer Service
Price

About

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COCOMI is an online store for the widest selection of premium branded watches at affordable prices throughout South East Asia. At COCOMI, the online watch store knows that a watch is not just a device for telling the time. A watch makes strong statement on who you are and completes your outfit. Founded by the NORBREEZE GROUP in 2014, COCOMI’s ambition is to provide more than 200 brands of premium watches to our growing collection. COCOMI is committed to offer the best-in-class shopping experience, with a strong focus in customer service. COCOMI is committed to guaranteeing the watches to be 100% genuine, free shipping, 30-day return policy and safe & secure payment. COCOMI also has a one-stop service centre in Singapore.


Shop Location

Singapore

Shipping Locations

International

Showing all reviews for COCOMI

Rajiv's shopper avatarLevel 1
+ Follow
Great service and quality product
Reviewed
Quality
Shipping
Service
Price

Bought a Hamilton pan europ . Fast dilivery . Product got mailed from Singapore . Any thing from Singapore is authentic as they have a very tough custom policies . Product got mailed after 4 working day . Very happy with the communication . the watch was more than $1000 and they took care of the custom tax as well . Highly recommend


 Comment

Great service!
Reviewed
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Shipping
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Our GShock watch stopped working after 10 months, I contacted Cocomi by email and they were straight onto it. They had the watch collected by courier at a time chosen by me, and since then have sent regular progress reports. The watch has been repaired and they even changed the battery. It is on the way back with a tracking number after only 10 days. I've been extremely impressed with the service. Thanks Pablo :-)


 Comment

Terrible!
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Quality
Shipping
Service
Price

It took over 18 BUSINESS days to receive my items and they charged me twice!
Communication is very poor.


 Comment

not a good experience
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Very misleading company. They have an Australian contact number on their website,making people think that they are Australian based,when in fact are in Singapore or Hong Kong..
They promise 10-12 day delivery, which was the only reason I decided to buy from them. 
Bought G-shock watch on 4.03.16 for my husband on our anniversary..3 weeks gone and I am still waiting.Husband left wothout present..Very disappointed with the service.Communication is very poor . Wouldn't suggest to anyone...


 Comment

pretty good!!!
Reviewed
Quality
Shipping
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I bought the watch before i read any reviews on this website and obviously i was a bit concerned after i read the comments. I didnt hear from the company after about a week of the purchase, and the item wasn't sent, which made me more concerned. So i contacted cocomi staff on facebook, and they did take my concerns seriously! The staff ended up sending the watch in express parcel! It was sent from singarpore and i got the watch in 2 days! the watch looks great, brand new condition, I absolutely loved it! They have delay communication tendency, and obviously it would make the consumers worry, but if you give them a push, i am sure you would get your purchased item just on time! Also all products are authentic! Thank you cocomi staff!


 Comment

Never ever again!!!
Reviewed
Quality
Shipping
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Price

I had ordered a watch for my sons birthday on the 18/1/2016, 10-12 business days for delivery. Only just received it on 18/2/2016, exactly 1 month after my order and 13 days after my sons birthday. I believe my original tracking number was false. I did ring on 3/2/16 and was reassured it would definately be delivered by 10/2/2016, again no show! Thank goodness I'd paid by PayPal and raised a claim as thats when the order finally started moving and it was here within days. If it wasn't for PayPal, I don't believe it would be here now. I will never use this shop ever ever again ......... buyer beware!! Exactly the same experience as Elliot's review below!


 Comment

 Min
Beware...Avoid at all cost.
Reviewed
Quality
Shipping
Service
Price

Very misleading company. They have an Australian contact number on their website,making people think that they are Australian based,when in fact are in Singapore or Hong Kong?
They promise 10-12 day delivery, which was the only reason I decided to buy from them.
After 2 weeks with no sign of my watch, I attempted to call the phone number in Melbourne. No one ever answers it & you are directed to leave a message.
Sent several emails. They replied saying it had just been shipped(more than 2 weeks after payment) & provided me a tracking number. That tracking number was found to be invalid.
Back & forth with emails & given the same tracking number 3 times. INVALID all 3 times.

I initiated a dispute claim through Paypal.
Low & behold, the same tracking number they had been providing me with for 3 1/2 weeks, suddenly worked.
According to the tracking details ,the watch was only dispatched from Singapore AFTER Paypal became involved.
Finally received the watch- 36 days after payment! Only reason they have received one star is for actually delivering it.
Pretty sure that I would never have seen my watch had I not involved the Paypal dispute procedures.
DO NOT deal with this company. They are very dodgy.
Always use Paypal for online purchases, as they are often the only recourse you will have in seeking a refund.


 Comment

 Min
+ Follow
Must be a Fake Company
Reviewed
Quality
Shipping
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Price

After over a month from ordering my watch has still not been delivered and I have received no response to any e-mails I have sent. Given up on the watch and I'm now just trying to get my credit card reimbursed through PayPal or my credit card company.


 Comment

 Minjulie_dep
and 1 more
THIS COMPANY is A SCAM
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Quality
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This company is a scam. You do not receive purchased items nor do they reimburse you.
I am currently at 8 emails, 13 weeks since I purchased a watch and I still do not have it or the promised refund. The company is obviously fraudulent as they keep telling me to wait for the reimbursement at first for 14 days, and now another 7 days. Don't risk your money.


 Comment

 MinJuni
and 1 more
Simon's shopper avatarLevel 2
+ Follow
Fast shipping and good price!
Reviewed
Quality
Shipping
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Price

I bought a Bering watch from Cocomi, and everything went smoothly. I received the watch two days after my order and as the order was for a gift I could hand it over on time!


 Comment

 MinJuni
and 1 more
Displaying all 10 reviews

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