I bought the following items from Castlery over the last couple of months: Nora chair with seatpad, Calvin floor lamp, Peri coffee table, Tana Sofa (sectional), Underwood side table, Underwood TV console, Porter sofa bed.
First, the positives. The quality of the products is great, and excellent value for the price you're paying. I would recommend going down to their showroom to get a feel for their products, as the website does not do them justice. The service at the store is fantastic, and the sales person (Ivy) was very responsive and helpful. My order was split over 3 deliveries, starting as early as 5 days after the order was placed for some items, and up to 2 months for others. This is a bit inconvenient if you're trying to furnish a new home like I am, but understandable given their supply chain logistics.
The negatives: as soon as my order was paid for, the service levels dropped noticeably. For my first delivery, they were supposed to call 30 minutes before arriving, however showed up at my doorstep unannounced. Castlery advertises a "white glove" service, but the deliverymen had no idea how to put together the lamp I had ordered, and I finally had to do it myself.
For my second delivery, I reminded them that I need 30 minutes advance notice, however the response was that delivery is outsourced, so they have no control. That delivery showed up at 12pm for a 6pm-8pm time slot, so I had to rush home.
For my third delivery, I received a call confirming delivery, and was told I would get an email confirmation within a few days. After a week, I still did not receive a confirmation, and had to call to remind them. Again, my delivery arrived at 11:30 am for a 6pm-8pm delivery slot.
Lovely furniture, but they need to iron out the kinks in their delivery before I place a large order again.