Not qualified staff. They do not know the laws of international shipping and restrictions on prohibited goods, regularly reinsured and do not want to delve into the issue. As a result, to buy anything becomes problematic. No e-mail of bosses - it is impossible to find out the control over the staff. If you will have any problems with service, it's like yelling into an endless tube. I do not recommend. There are many similar intermediaries, more friendly and flexible in communication.