Good customer service, with efforts to understand the preference and feedback of customers via email as well as this review mechanism.
The snacks are of the right amount &size! Really easy to bring them along in my bag, &the amount is great for my snacking in the afternoons. There's new flavours which entice me to try and continue with the subscription. However, the pricing is slightly on the high side. Perhaps more could be done to let us, consumers, feel that it is value for money, i.e. quality assurance, or the CSR efforts of the company (more details on how a meal is donated for every box of snacks).