I'm sad to write this poor review, but our experience with Bhldn was awful. My sister and all of her bridesmaids bought from the separates collection. The dresses were gorgeous, exactly what she wanted. And to be fair, we went to many bridal salons.
We were ecstatic with our experience until we ordered. We placed orders in February for a June wedding. The staff was up front that some items were back ordered, but my sister loved the items enough to wait. But then our ship dates were pushed back. We tried to call to pay for expedited shipping, but were told we could not make any changes to our order.
Her skirt was supposed to ship on 5/18 (for a 6/2) wedding. When she called to confirm, they told her the skirt wouldn't ship until late July. They apologized for any inconvenience. SERIOUSLY, this is NOT OK. Apparently there was a problem with their vendor. This is UNACCEPTABLE to do brides. This is the wedding industry - we couldn't just find another bridal skirt in 2 weeks.
We ended up buying a smaller size and my sister's seamstress worked a miracle and the dress was finished HOURS before her 6/2 wedding.
Overall, the styles and quality are amazing, but the distribution is terrible. While customer service reps were polite, they offered no options for us. (sad face)