I ordered several custom plane models online. Payment is required in full upon order. After several months and receiving nothing, I had to send multiple chasers. When the models did finally deliver after chasing them, two were the incorrect livery (United Airlines B737 and Japan Airlines B747) and one model was missing altogether (Northwest Orient B747). After sending chasers again, there was no feedback. Ultimately, I had to write off the loss as a bad lesson.
As for the product itself, I knew that mahogany models are generally disliked compared to resin or diecast, but I liked the fact I could order custom models from Bader. The models I did receive are generally of OK quality, although in 1/200 scale the detail on a B747 is better than B737/B757.
However, product quality aside, the fact two models were incorrect and one model was not delivered at all is completely unacceptable.