It was not a direct purchase so I cannot judge for the customer service. However, judging from how quick I got my parcel, I suppose there wasn't any issue on the customer service!
I purchased my items on American Eagle through an agent. As they were having their sales then, I got 4 t-shirts, a shorts and a pair of flip flops. They were all less than SGD$80! I gave one of the t-shirt to my brother as I couldn't decide if M or L fitted me better. It was a s unisex T-shirt as it had "AMERICAN EAGLE" printed on it. The other two t-shirts had floral embroideries, and I got them in M and L but of different colours and I wear them to school often. :)
The denim shorts that I got was of a really good material! Really good deal for USD$12++ :)
My worn-to-death slippers however, has worn (obviously) out after a year of intensive wear. :X (I'm not really girly per se, so...)
Well, what you pay for is what you get I guess! It was really comfortable and pretty though. :)