I attempted to buy an Alessi item at significant cost from Ambiente Direct, trading online as ambientedirect.com. The order was confirmed and my credit card was charged in full the next day. Ambiente Direct stated that they would advise when the order was despatched and a tracking number would be sent.
After 2 weeks of nothing, I emailed their customer service department and received an automated email telling me that they were very busy and would respond soon. After 5 weeks of no reply and no advice whatever, I emailed again to receive the same automated reply.
After 7 weeks, I contacted my credit card company and advised them that I believed that the company might be fraudulent and I disputed the transaction. They are in the process of processing a disputed transaction and reversing the charge from Ambiente Direct's bank.
Never, never deal with this company. They are bad, bad, bad, and almost certainly fraudulent.