Start your review for Agneselle
Start your review for Agneselle

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12 people have reviewed Agneselle

Overall Satisfaction
Rating Summary
Fit/Quality
Delivered on Time
Customer Service
Price

About

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Agneselle started out as a blogshop using livejournal domain back in 28th August 2007. It is pronounced as \"Act-Ness-Elle\". Agneselle's business and customer base expanded progressively and now it is a registered business under the company name : Agneselle Limited Liability Partnership ( LLP ). Agneselle is honoured to have loyal customer base of more than 30,000.


Shop Location

Singapore

Shipping Locations

International

Showing all reviews for Agneselle

Jenny's shopper avatarLevel 2
+ Follow
Nice products but bad service
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Quality
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Found 2 nice long sleeves from Agneselle website and bought them last 14th Oct. I was expecting the parcel to arrive after 2-3 days but nothing came after a week so I emailed them on 19th Oct re the delay. Got a reply the same day and they asked if the address was correct. I confirmed this immediately. I got no response though nor update re my parcel until I asked for refund on 23rd Oct. Singpost apparently returned the parcel because of wrong address so they'd just hand it to me personally on 26th Oct as Ms Peiling of Agneselle works in nearby. She came on time and nicely gave me the package. There's another address pasted in the parcel though maybe that’s Singpost returned it. Good thing is that I liked the tops. They look like the ones advertised in the website. Materials are good. The fabric of the sheer top seems thinner than expected but not a big issue. They fit me well too. Overall, it is not recommended for urgent purchases. Need to improve customer service.


 Comment

 JuniperPamy
Awesome Sale Prices!
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Awesome sale prices (usually at 50% off!) every few months! Upon ordering, my orders were confirmed immediately (no problem with payment thru iBanking) and shipped within the next 3 days. Received my delivery within the week and I'm pretty happy with them! Note that sizing runs small for this blogshop


 Comment

Yuhan's shopper avatarLevel 1
+ Follow
History of bad reviews of not receiving items
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WORST ONLINE STORE I HAVE EVER SHOPPED AT. Purchased a sale item from them as they are clearing out of their old office. Made payment on 31 Aug, and only received a confirmation on the 3 Sept after i emailed them asking to do so twice. The email reply was not a confirmation of payment, but informing me they mailed out the item on 1 Sept. Up till today, i have yet to receive my item. Several websites and forums show they have a track record of "lost mails" since 2013. Many customers never received their items. I never experienced lost mails from other online stores, and couldn't even find any bad reviews online. To have so many "lost mails" coming from one online store is really questionable as to whether the items were even mailed out in the first place. They deleted all negative comments on their Facebook and Instagram which they claimed has been resolved, but by dumping a resolution on the customer who has yet to accept it does not equate to a resolution. DO NOT PURCHASE FROM THEM.


 Comment

 Juni
Shan's shopper avatarLevel 2
+ Follow
Surprising Stumble this Singapore Blogshop
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The clothes are so rad! This is totally what us Singaporeans would like to wear and dress fashionably! Great service. Basic trendy pieces.... and good comfy mateiral to be worn to work or play!!!!


 Comment

Zoe's shopper avatarLevel 1
+ Follow
Terrible Customer Service, Not receiving goods
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NA

I used to be a loyal customer. I bought items from her in the end May but haven't received items until 29 June. Paid for registered mail. Ask for tracking number twice but never bother to reply. Escalated to Paypal then she replied me with wrong tracking number with wrong country. I'm not sure if she is serious about her job. Seem like she is so rich and doesn't need customers anymore. The shop was pretty decent when Agnes was around. Not it is totally a disaster. Please stay away from this shop.


 Comment

 Juni
Kira's shopper avatarLevel 2
+ Follow
Agnesella
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Quality
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I have not received a top that I have ordered from the shop for weeks. When I emailed the staffs, they either did not reply, took ages or did not answer the questions directly. All I was asking was the tracking number that I have paid for. I did not even ask for a refund but the tracking number. I emailed peiling in the end and was told she will ask the staffs to get back to me. They did and asked, 'Have I received the top?'. I replied with a 'no'. And that's it. I have never heard from them again. Needless to say, that was my first and last time shopping with them, no matter how gorgeous and tempting their clothes are.


 Comment

 JuniMin
anne's shopper avatarLevel 1
+ Follow
Missing item and poor customer service
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NA

I have bought 2 sales item (Textured Dress (238) - Blue-Grey (L)& Laura Lace Peplum Top in Black - Size L) from Agnselle during 27 Dec 2013.

But only one item came which is Textured Dress (238) - Blue-Grey .

This is going to be my first and last time buying from them.

Email them to ask why only one item came and was told that it is out of stock and a separate cancellation email was send but I did not even received it.

Check with their website Laura Lace Peplum Top in Black - Size L is still in stock up till now really make me wonder if they are lying when they told me it is out of stock.

Their customer service is also slow to response as I have requested for refund for the out of stock item since 9/1/2014 up till now still never receive any reply from them.


 Comment

 JuniMin
Package received within 2 days!
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Always a happy buyer as I am very satisfied with the customer service! Lovely & quality designs that I cant resist getting during their launched~ My lovely top in the photo:D


 Comment

 JuniMin
Love the Basics from Agneselle!
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Always looking out for new arrivals from their website because of the gorgeous pieces of especially the Basics wear that can be pair easily! Comfy & versatile! Efficient service as well :)


 Comment

 Min
Affordable, fast
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Their designs are very up to date and even fashion forward! Their postage was quite efficient. Paid on Monday night and item was despatched via Registered Postage on Tuesday. The skirt and tops I bought on seperate occasion fit me nicely. I also love the affordability of their store!


 Comment

 Min
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