Joined the "VIP" service for two months. The first shipping of the product was great and I really thought the quality was nice. The second shipping I received, none of the products fit, the quality was very poor and I was unable to reach anyone in customer service. The customer service team has limited hours, and are not very responsive over email. Over email, I asked about canceling my VIP service but was told that my credit would not be available if I were to cancel. Ultimately I was issued a refund for the items I returned, but each carried a hefty 5.95 restocking fee, which seems quite high. In addition, I did ultimately get a refund to my credit card, but customer service was never able to clearly explain that to me. In addition, because there is no way to cancel your VIP service through the website easily, I had to use a second months credit so ultimately bought something very simple, which was fine but not very impressive for the price. I finally canceled my subscription. I wouldn't recommend signing up or using this company and I am distrustful of the reviews on their site as they seemed to be repeated even when products differed which made me question their legitimacy.